• A valid South African ID
• Three latest pay slips or bank statements
• Must be permanently employed and earning a monthly salary
• A valid cell phone number
• Must be 18 years or older
• A valid South African bank account with one of the following banks supported by Capfin:
  • Standard Bank
  • ABSA
  • FNB
  • Nedbank
  • Capitec
  • African Bank

A valid South African ID, and either three latest pay slips or bank statements.

You may apply for a Capfin loan online, via SMS (33005) or at any PEP or Ackermans store nationwide.

Simply select the Apply Now button and follow the easy instructions.

Yes. You will need to create a profile which can only be accessed using your South African ID number and a unique One-Time-Pin (OTP) which will be sent directly to the cell phone number you registered with.

All you need to do is log into your profile using your South African ID number, we’ll then forward you a unique One-Time-Pin (OTP) which will be sent directly to the cell phone number you registered with. Then, simply follow the instructions.

You may reapply for a Capfin loan after 30 calendar days.

You must apply for a Capfin loan to see what loan amount you qualify for. Thereafter, a loan offer will be prepared which will give you an indication of the amount you qualify for, subject to the completion of our affordability assessment. The loan amount may change subject to additional credit checks performed once your application has been completed and submitted to us.

We offer loans of up to R50,000, based on the outcome of your affordability assessment which considers factors such as your income and expenses, your credit profile and payment behaviour.

Your loan will be paid out within 48 business hours after approval to your nominated bank account. Please remember, a delay in approving the DebiCheck mandate request from your bank will delay the transfer of your money into your bank account.

• Upload your documents online via the Capfin website
• Scan your documents at any PEP or Ackermans store nationwide
• Email your documents to docs@capfinmail.co.za with your South African ID number in the subject line after applying
• Fax your documents to 086 688 0000 with your South African ID number noted in writing as a reference after applying
• With your permission, we can obtain your documents at no extra cost to you, if you bank with ABSA, African Bank, Standard Bank or Nedbank

It is best to make use of the latest information to ensure that the most appropriate loan product is provided to a customer in line with their affordability assessment. Should you have documentation on record with us, please do not hesitate to contact our contact centre on 087 354 0000 to establish whether such documentation remains valid for a new loan application.

Capfin is a Registered Credit Provider and is subject to the obligations set out in the National Credit Act and its regulations. These regulations, as well as Capfin’s credit policy, may determine the validity period of these documents for use in an affordability assessment.

For your security, PIN numbers are completely private. Please click on the ‘Resend OTP link’ to receive your unique One-Time-Pin (OTP) within 15 minutes, which will be sent directly to the cell phone number you registered with.

Your affordability is determined by your monthly income and expenses, the term of the loan and the interest rate. Any surplus (income left over after expenses) every month determines what you can afford as a monthly bond repayment.

To update your details, please contact one of our consultants on 087 354 0000 to assist you.

A One-Time-Pin (OTP) can only be sent to the cell phone number you provided when you registered. Request a new One-Time-Pin (OTP) and follow our simple instructions.

Your monthly instalment and any arrears will be deducted from your bank account details provided when your loan was approved.

Alternative payment channels available include:

• Bank deposit, please make use of your Capfin Personal Loan account number or identification number as the deposit reference
• In-store payments at Pep, Ackermans or any other Pay@ Outlets by making use of the unique Pay@ reference number that will be provided to you by Capfin on request
• Capfin Pay@ Payment Portal, make a payment by accessing the payment portal via a link provided to you by SMS when setting up an arrangement to pay your account

Non-payment will have a negative impact on your credit record.

Yes, please contact Capfin's Collections Department on 087 285 1234, log into your online profile or make use of our USSD facility (*134*6454#) to make an alternative payment arrangement.

Please remember that making an additional payment will not reduce your agreed-to monthly instalment. However, your loan term may reduce should you make additional payments, depending on the amounts paid and the term of the loan.

You can change your debit order pay date or bank account details in one of three ways:

1. Log into your online profile, select the Your Active Loans page tab, scroll down, and select the change my payment details link. Select your chosen bank and add the account number and/or select a new payment date.
2. Log into your online profile, and select the My Details tab. Scroll down the page and click on the change payment details option. Select your chosen bank and add the account number and/or select a new payment date.
3. Call our Capfin contact centre on 087 354 0000 and request to update your details

Please note that your respective bank may require you to approve a DebiCheck authentication message when you opt to change your debit order pay date or bank account details.

You may call our Capfin contact centre on 087 354 0000 or log into your online profile or use our USSD facility (*134*6454#) to obtain your settlement quote. You may then make payment via the following options before your given expiry date:

• Direct deposit
• EFT
• Pay@ available in any PEP Store, Ackermans or Pay@ outlets

The settlement quote provided to you by Capfin is valid until the date that was selected by you and the settlement balance must be paid in full before such time. Please note that a settlement quote can never be valid for longer than 21 days.

Your settlement quote includes the unpaid balance of your loan, as well as all unpaid interest and fees which accrue up to the settlement date which may have not yet been added to your account.

DebiCheck is a secure debit order payment system which allows you to electronically approve your debit order details with your bank. An approved DebiCheck debit order mandate is required to pay your money into your bank account and collect your monthly instalments.

DebiCheck was introduced to protect customers and organisations from fraudulent activity and debit order abuse, for example, processing of unauthorised debit orders resulting in high dispute rates. It will also prevent customers from avoiding paying valid debit orders by unfairly disputing them with their bank.

DebiCheck serves to protect customers, requiring credit providers:

• To have an active authenticated mandate
• To deduct the debit order amount agreed to

All Capfin customers will undergo our loan application process, and then receive instructions from their bank to approve the debit order mandate from Capfin. Your bank will send you a USSD notification which you must accept or reject. If you do not receive a USSD notification, you can also approve the debit order mandate via one of your preferred banking channels. Please refer to question 29 below for more detail.

Should you not respond within two minutes of receipt, then the debit order will automatically be loaded on your behalf and the agreed loan amount will be disbursed into your bank account. If the mandate was rejected, you will receive a call-back from Capfin and the USSD push notification will be resent to you.

Please remember, a delay in approving the request from your bank will delay the transfer of your money into your bank account.

Historically, customers could give verbal or written consent to creditor providers to submit debit order instructions. With DebiCheck, all debit order mandates will be sent to you, via your bank, for your approval before any deduction may take place. The bank will, therefore, store your DebiCheck debit order agreement with them.

DebiCheck serves to protect customers by issuing an active, authenticated mandate, which means service or credit providers cannot deduct more than agreed to or abuse the debit order system.

Your bank will notify you of the pending DebiCheck mandate that requires your approval. Be sure to follow your bank’s instructions carefully. If you do not accept the approval of the mandate, Capfin will not be able to process your loan.

Your bank will advise you of several approval channels, which should confirm your Capfin DebiCheck debit order. This includes, but is not limited to the following:

• Internet banking
• ATM
• Call centre
• USSD
• Cell phone banking
• Banking app
• Bank branches

You only need to approve Capfin’s DebiCheck mandate once, unless you make the following changes during your loan period:

• Every time you change your banking details
• Every time you change your pay date
• If your loan is rescheduled

The Capfin Free Death Benefit is an internal benefit extended to Capfin’s customers in the form of an outstanding balance write-off in the event of our customer’s death. This benefit is not transferable.

The Free Death Benefit simply means in the event of your death, Capfin will write off your remaining outstanding loan balance.

No, you do not need to pay as this is a free benefit to all Capfin customers.

Yes, you are eligible regardless of whether you are a new or an existing Capfin customer.

The person claiming the benefit on the late customer’s behalf will need to submit the following documents via email to info@capfin.co.za or legal@capfin.co.za:

• Copy of the deceased Capfin account holder’s ID
• A clear copy of the death certificate
• A clear copy of the Master’s Letters of Executorship (if applicable)
• Once the documents are received, Capfin will then independently verify the deceased’s status
• Please note timelines are subject to delays due to third-party involvement

Capfin will write off the current outstanding balance of the account.

On request, you can receive your loan documents in Afrikaans, Sesotho, isiZulu and isiXhosa. Terms and conditions in these languages are also available on our website.

By calling our contact centre on 087 354 0000 or emailing your request to our legal department at legal@capfin.co.za.