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Death Claims

This is a hard time for all those close to the person who died.

To make sure that you have all the help you need, we have set out the steps to submitting a claim below. For more detailed information, please view the Death Claims Guide. (ENG / AFR)

For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.

Step 1: Gather all documents

  • Certified copy of the official death certificate
  • Depending on the product, additional forms may be required. Call us if you’re unsure what products or benefits the client had.
  • For clients who had retirement provision with death benefits
    • Last will and testament of the client, if there is no will we require an affidavit stating this
    • Marriage Certificate (civil and customary marriages)
    • If there were previous marriages, we require the divorce order(s) with settlement agreement(s)

Step 2: Fill in one of the claims forms below

  • Submit or track claim electronically here
  • Death Claim form (ENG / AFR)
  • Form of dependants (ENG / AFR)
  • SAPS statement (only in the case of ‘Unnatural’ cause of death) (Download PDF)
  • Change or submit banking details (for claims) (ENG / AFR)

Step 3: Send completed documents to Sanlam

  • Send the documents to Sanlam using any of the contact details below

What happens next?

  • Sanlam will review the documents
  • We will request any additional information that we need from you
  • Assess the claim
  • Inform you of the outcome

Claims