Funeral Claims
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Funeral Claims

This is a hard time for all those close to the person who died.

To make sure that you have all the help you need, we have set out the steps to submitting a claim for you.

Download the Funeral Claim Form (Download PDF) for more detailed information.

Change or submit banking details (for claims) (ENG / AFR)

For Sanlam Indie claims, please visit the Sanlam Indie claims section for more information.

What happens when you claim?

For us to consider your claim you must:

  • Read page 1 and then complete the claim form part on page 2
  • Send page 2 of this claim form and the other documents we need back to us

What we will do within 48 hours after receiving the claim?

  • Inform the person claiming if we need any other information
  • Inform the person claiming about our decision to either approve or decline the claim

Who can claim?

All benefits are payable to the policy owner:

  • If the policyholder is the deceased then the benefit is payable to the beneficiary of the death benefit
  • If there is no beneficiary appointed then the benefit is payable to the nominee for ownership
  • If there is no beneficiary or nominee then the benefit is payable to the next insured as indicated in the policy contract
  • If there are no further lives insured on the policy then the benefit is payable to the person appointed by the family. If the person receiving the money is a minor then the legal guardian must claim.

If you are not sure who must claim please contact us at the numbers below.

What to send us

Cause of death: Natural
(for example illness)		 Cause of death: Unnatural
(for example accident / murder)		 Still-born child
The completed funeral claim form. The completed funeral claim form. The completed funeral claim form.
A certified copy of the official death certificate issued by the Department of Home Affairs. A certified copy of the official death certificate issued by the Department of Home Affairs. A certified copy of the deceased's identity document.
A certified copy of the deceased's identity document. A certified copy of the deceased's identity document.A certified copy of the claimant's identity document. A certified copy of the identity document of the still-born child's mother.
A certified copy of the claimant's identity document. A certified copy of the claimant's identity document. Notice of stillbirth.
A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care. Fully completed SAPS statement (Sanlam form AE2113/3e). A letter from the doctor who was present at the baby's birth, confirming the mother of the child and at how many weeks the child was born.
BI 1663 completed by the doctor who certified the death. A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care. A letter from the funeral parlour, on a formal letterhead, confirming that the body is in their care.
  BI 1663 completed by the doctor who certified the death.  

Cause of death: Natural(for example illness)asdfadfa

  • The completed funeral claim form.
  • A certified copy of the official death certificate issued by the Department of Home Affairs.
  • A certified copy of the deceased's identity document.
  • A certified copy of the claimant's identity document.
  • A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care.
  • BI 1663 completed by the doctor who certified the death.

Cause of death: Unnatural (for example accident / murder)

  • The completed funeral claim form.
  • A certified copy of the official death certificate issued by the Department of Home Affairs.
  • A certified copy of the deceased's identity document.
  • A certified copy of the claimant's identity document.
  • Fully completed SAPS statement (Sanlam form AE2113/3e).
  • A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care.
  • BI 1663 completed by the doctor who certified the death.

Still-born child

  • The completed funeral claim form.
  • A certified copy of the deceased's identity document.
  • A certified copy of the identity document of the still-born child's mother.
  • Notice of stillbirth.
  • A letter from the doctor who was present at the baby's birth, confirming the mother of the child and at how many weeks the child was born.
  • A letter from the funeral parlour, on a formal letter head, confirming that the body is in their care.

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