One can redeem your funds at least once a month for free, or if the withdrawal is frequent (more than once), you will be charged a frequency withdrawal fee of KSh500. The minimum that can be redeemed from your account is KSh1 000 to any maximum.

A single applicant, or a person mandated to sign, is able to issue the instruction from the email address given in the original application form or in which correspondence is received from us. In this case, the email address acts as the client’s signature. If the email isn’t operational, a client will need to issue a signed instruction in which case the client’s signature will be used to verify the instruction. In the case of joint applicants (where both have to sign) or a corporate, all relevant signatories are required to sign the instruction to redeem.

It takes three working days from the date of request. This is a requirement of the regulation governing unit trusts.

Yes, you can top up your account as many times as you wish.

Currently, the minimum investment amount for all funds is KSh2 500.

The minimum top up amount for all funds is KSh1 000.

Requirements to invest include:

• A duly filled application form
• Copy of ID/ passport of investor and beneficiary
• Copy of PIN (TAX) certificate
• Copy of tax exemption certificate (where applicable)
• Passport size photo of investor and beneficiary (applies to single and joint applicants only)
• Completed Risk Assessment form
• Copy of bank statement or original cancelled cheque, or certified letter confirming bank account details or copy of ATM card. (Proof of bank details)
• Copy of utility bill or a residential address form
• Cheque, bank transfer confirmation, direct deposit slip or any other applicable proof of payment

The selling price (higher price) is the price at which the client buys units from Sanlam in Kenya and is usually loaded with the initial fee the client will pay.

The buying price (lower price) is the price at which the client will sell their units to Sanlam in Kenya and is also the price used to determine a client’s unit value going forward.

You will have to pay withholding taxes on the interest you earn on your income and dividends. However, if you are exempt from taxation you will not pay this. Capital gains tax doesn’t apply on unit trusts.

There are no hidden charges.

This can be done by completing, in full, the client investment transfer form.

No, you will be notified through SMS and email every time there is a transaction in your unit investment account. All money recovered is always sent to the bank account of the owner of the unit investment account. This is a safety measure to ensure the security of your funds.

There are none – front loads only apply to Sanlam Balanced Fund and Sanlam Fixed Income Fund.

To calculate your daily unit balance you’ll need to know the number of units held. This is then multiplied by the buying price (lower price). It is important to note that prices published in the newspaper and on the website are the previous day’s closing price.

If you are a single applicant or mandated to sign, you are able to issue the instruction from the email address given in the original application form or in the correspondence you’ve received from us. In this case the email acts as your signature. If the email is not operational, you’ll need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants (where all have to sign) or a corporate, all relevant signatories are required to sign the instruction to switch. You must also specify the fund you are switching from and the fund you are switching to. NOTE: The account number must be quoted in ALL communication to us.

If switching from a dividend fund and balanced fund to a money market fund, no charges are levied, as money market funds have no initial fees. If switching from a money market fund to a dividend fund and balanced fund, the initial fee applicable in the these funds will be charged on the whole amount. If switching from a balanced fund and dividend fund to a money market fund and then back to balanced fund, the charge will only be on the interest earned while the money was in the money market fund, as the client was already charged while in the fund. Therefore, the charge is ONLY levied on what the client gained while in the money market fund.

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email address acts as your signature. You should attach proof of the change of bank details (certified copy of original statement or certified copy of ATM card). If the email is not operational, you’ll will need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants or corporates, all signatories are required to sign the instruction to change the bank details.

NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our client service staff at Sanlam in Kenya. (A certified copy of original statement or certified copy of ATM card must be provided as proof of change of details).

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email acts as your signature. If the email is not operational, you will need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants (where both must sign) or a corporate, ALL signatories are required to sign the instruction to change an email address. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our client service staff at our Sanlam offices in Kenya.

A client will need to issue a signed instruction in which case the client’s signature will be used to verify the instruction. In the case of joint applicants or a corporate, all relevant signatories are required to sign the instruction to add a new signatory. Additional requirements will be a signature specimen for the new signatory(s) and a copy of your ID card. A signed mandate must also be provided by the signatories to the account. A Board resolution appointing the new signatory must also be provided. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our client service staff at our Sanlam offices in Kenya.

If you are a single applicant, you are able to issue the instruction from the email address given in the original application form and in the correspondence received from us. In this case the email acts as your signature. If the email is not operational, you will need to issue a signed instruction in which case your signature will be used to verify the instruction. In the case of joint applicants or a corporate, ALL signatories are required to sign the instruction. NOTE: Your unit trust account number must be quoted in ALL communication to us. Instructions can be faxed, emailed or delivered to our client service staff at our Sanlam offices in Kenya.

Sanlam in Kenya sends regular communication to clients via email or post. Sometimes clients won’t receive mail if their system sends the mail to junk, if they’ve changed email addresses/postal addresses and haven’t informed Sanlam in Kenya, or if information (email or post) hasn’t been captured correctly by Sanlam in Kenya or the client has not been linked properly on the system.

There is none. Unit trusts are open-ended investment vehicles.