Member Record Administration (Liabilities)

• Member records are updated with contributions collected, and contributions are invested for retirement on behalf of members
• Member records are kept updated with new information, for example personal information changes
• Benefits are paid to a member in the event of resignation, dismissal, disability, retrenchment, retirement or death
• Variable investment options are administered according to trustees’ requirements
• Automated general ledger journals are posted to Fund Accounting for each member record transaction
• Members have access to accurate fund values on a daily basis and can monitor the performance of their investments
• Benefit payments to members are based on accurate daily market values
• Members may select investment portfolios to suit their financial objectives

Our offering includes the administration of:

• Member investment portfolio choices
• Multiple life stage programmes
• Variable contribution rates and categories
• Non-contributing members
• Choice of approved and unapproved risk benefits for members
• Pension-backed loans (direct, bank and/or employer loans)
• Beneficiary nomination process
• Death benefit distribution services
• Assistance with pension fund adjudicator complaints and divorce order assessments
• Payments of divorce order and maintenance orders
• Unclaimed member records
• Pension payroll
• Monthly living annuity payments in the fund
• Expected monthly contribution schedule to employers
• Arrangements with insurers for monthly disability income payments and collection of contributions

Investment Administration and Pricing Services

Investment Administration acts as the link between the fund’s administrator and asset managers, monitoring and managing cash flows between the service providers. This function forms part of our basic administration model, but it can also be provided as a stand-alone service to a retirement fund that requires a unitised and daily or monthly priced administration environment.

• Cash flow between a fund and the relevant investment managers are closely monitored
• Unit prices are calculated daily
• Investment administration reporting is produced
• SA Reserve Bank reporting is generated
• Market value adjustments are done daily between investment adminitration and fund accounting via general ledger postings
• Maintains excellent fund governance
• Ensures that fund assets are correctly reported
• Cash flow between a fund and the relevant

Our offering includes the following options:

• Providing monthly unitisation (if daily unitisation is not suitable)
• Managing Regulation 28 monitoring and reporting processes
• Rebalancing underlying assets of a fund for scheme-level products
• Rebalancing of underlying investment portfolios